• GUEST ESSENTIALS
    GUEST ESSENTIALS

Guest Experience Guide

Why Guests Love Staying at Acorn Guest House

Perfectly Placed
Our central location puts you within walking distance of top restaurants and schools, with hospitals and medical care close by. The beach and championship golf courses are just a short drive away. Whether you're here for leisure or business, Acorn is an ideal base for exploring Knysna, Plettenberg Bay, Oudtshoorn, and Mossel Bay.

Character and Charm
What makes Acorn truly special is its personality. Every detail of the décor has been curated by your hosts, Colin and Esther, giving the guest house a warm, lived-in feel shaped by creativity and care. Much of the furniture is second-hand and lovingly refurbished, and the one-of-a-kind tapestries on our walls are framed in old roof planks and sourced from second-hand shops. Each piece has a story of its own.

Breakfast by the Pool
Start your day with a personalised breakfast on our wooden pool deck (weather permitting). Afterwards, unwind in our lush garden, tended daily and made for quiet moments.

A Room for Every Stay
From cosy B&B rooms to self-catering units, honeymoon suites, and wheelchair-accessible suites, every space is designed for comfort.

Free Concierge Service
Let us help you make the most of your visit. Our complimentary concierge service offers local recommendations, daily planning, and assistance with bookings.

We look forward to welcoming you to a stay that is personal, peaceful, and truly memorable.

Check in and Check out times

Check-in time: from 14:00 to 19h00.
Check-out time: by 10:00 unless otherwise arranged.
Late arrival: Please advise us of late arrivals after 19h00 so arrangements can be made for Self-Check in details. 

Payment and deposits

Pre-payment is required for all bookings prior to arrival.

•        During the year: 100% payment is required 5 days before arrival.

•        Peak Season: full payment is required 30 days before arrival. Minimum Stay of 3 nights applies from 21 December -03 January every year.

•        Large groups (when booking more than 5 rooms): a 10% non- refundable deposit is                payable when you make the booking, and the balance is due 30 days before arrival.

•        Credit cards accepted (not Amex or Diners Club Cards)

Accommodation is only confirmed once the payment has been received.

All our rates include VAT and are quoted in South African Rands. VAT: Please provide your VAT number, if applicable, for your VAT claim purposes. Proof of payment must be emailed to info@acornguesthouse.co.za and for any other enquiries call +27 78 021 0720.

Cancellation and Refund Policy

•        During the year: cancellations made 5 days or more before the arrival date receive a full refund. Cancellations within that period are non-refundable.

•        Peak Seasons: cancellations made more than 30 days before arrival receive [a full refund]. Cancellations within 30 days of arrival are non-refundable [unless the rooms are rented out again].

•        Large groups more than 5 rooms: cancellations made more than 30 days before arrival receive a refund of the 10% deposit. Cancellations within 30 days of arrival are non-refundable.

•        No-shows and non-arrival: no refund is given, and 100% of the quoted booking total is payable.

Child Policy

We accept children of all ages. The family rate includes 2 children. Children under 4 years stay for free breakfast included.